Dispatcher

Job Description:

Miles Sand & Gravel Company is seeking an experienced Dispatcher to oversee efficient and effective scheduling for its first-class fleet!  Join a well-respected, established, long term, exceptional quality, 4^th generation family owned business that values employees, customers and community.  The successful candidate will report to the Corporate Dispatch Manager.

Job Description:

• Work in all aspects of dispatch including aggregates, ready-mix and intercompany transport of various types of equipment and materials.
• Answer phones, quote and enter orders, recommend products for various applications.
• Coordinate and schedule personnel and equipment while ensuring customer satisfaction and company efficiency.
• Ensure the company’s fleet of vehicles are continually operating in an efficient manner utilizing existing systems and technology.
• Schedule pilot vehicles as may be necessary to accommodate oversize loads.
• Train as a certified weighmaster for various scales.
• Relay directions and order information clearly and accurately.
• Timely completion of day to day office tasks such as data entry, misc. paperwork, filing etc.
• Make suggestions and recommendations to supervisors and managers in an effort to continually improve operations.
• Flexible and have the ability to work some weekend and evening hours may be required.
• Perform other duties as may be assigned.

Job Skills and Requirements:

• Outstanding communication skills and a strong ability to communicate effectively and professionally via telephone, email and in-person. Have the ability to listen, speak plainly and communicate effectively.
• Excellent customer service skills are a necessity.
• A self-starter who can 1) work independently, diligently and responsibly with minimal supervision 2) work as a member of a team  3) manage their time wisely  4) multi-task in a fast paced environment  5) meet a deadline 6) be accountable and 7) have a “can do” attitude.
• Have the ability to solve problems, prioritize the most important situations, think quickly on your feet and apply solutions to minimize future disruptions.
• Possess the ability to keep calm during stressful situations.
• Organized with exceptional attention to detail and great recall skills.
• Dependable and have an outstanding attendance record.
• Reliable transportation and the willingness to travel to various locations to fill-in for employees who are sick, on vacation, etc.
• Flexible and have the ability to work some evening and weekend hours may be required.
• Honest, responsible and trustworthy with confidential information.
• Proficient with MS Word, Excel, Outlook, 10-key, basic math skills.

Required Education and/or Experience;

• 3-5 years of increasing experience in the Transportation/Logistics industry is preferred. Experience with transporting aggregates and/or ready-mix is highly desired.
• Knowledgeable in Department of Transportation (DOT) regulations.
• A high school diploma or equivalent.

Company offers medical, dental and vision benefits, paid time off and retirement plan.